Technological Innovation

What is BS EN 16763:2012?

BS EN 16763:2012 is a technical standard developed by the European Committee for Standardization (CEN) that sets requirements for the provision of services in the facility management industry. It provides guidelines for service providers to ensure the quality and effectiveness of their services. This standard covers a wide range of services, including maintenance, cleaning, security, and catering. It aims to improve the level of professionalism and customer satisfaction in the facility management sector.

The Importance of BS EN 16763:2012

The implementation of BS EN 16763:2012 is crucial to the facility management industry for several reasons. Firstly, it helps establish a common framework for service providers, allowing clients to compare and evaluate different providers based on the same criteria. This promotes fair competition and ensures that clients receive high-quality services.

Secondly, this standard enhances transparency and trust between clients and service providers. By setting clear requirements and performance indicators, it enables clients to make informed decisions when selecting a facility management partner. Similarly, service providers can use these standards as a benchmark to demonstrate their competence and reliability.

Benefits of Adopting BS EN 16763:2012

Adopting BS EN 16763:2012 brings numerous benefits to both service providers and clients. For service providers, compliance with this standard demonstrates their commitment to quality and continuous improvement. It allows them to differentiate themselves from competitors and gain a competitive edge in the market.

Clients also benefit greatly from this standard. They can expect consistent and reliable services that meet their specific needs. The standard promotes efficiency and cost-effectiveness by establishing clear performance indicators and encouraging service providers to streamline their operations. Moreover, clients can rest assured that their facilities are managed by professionals who adhere to industry best practices.


BS EN 16763:2012 plays a vital role in shaping the facility management industry. By ensuring the provision of high-quality services, this standard benefits both service providers and clients. It establishes a common framework for evaluation and comparison, enhances transparency, and fosters trust. It is crucial for businesses operating in the facility management sector to adopt this standard to deliver optimal services and maintain a competitive edge in the market.



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