Technological Innovation

What is EN ISO 20000-6:2018?


EN ISO 20000-6:2018 is an international standard that provides guidance on the application of ISO/IEC 20000-1, which specifies the requirements for implementing an IT service management (ITSM) system. This article aims to provide a comprehensive of EN ISO 20000-6:2018 and its significance in the field of IT service management.

The Key Components of EN ISO 20000-6:2018

EN ISO 20000-6:2018 covers various key components that organizations need to consider when implementing an ITSM system. These include service management planning and implementation, design and transition of services, relationship management, supplier management, and performance evaluation. Each component plays a critical role in ensuring effective IT service delivery and continual improvement.

The Benefits of Implementing EN ISO 20000-6:2018

Implementing EN ISO 20000-6:2018 brings several benefits to organizations. Firstly, it helps organizations establish a framework for managing their IT services in a structured manner, ensuring the alignment of IT with business objectives. Secondly, it enhances customer satisfaction by improving the quality, efficiency, and reliability of IT services. Moreover, compliance with this standard can boost an organization's reputation, enhance its competitive advantage, and increase its chances of securing valuable contracts.


EN ISO 20000-6:2018 is an essential standard for organizations looking to optimize their IT service management practices. By following the guidelines provided in this standard, organizations can enhance their service delivery capabilities, improve customer satisfaction, and gain a competitive edge in today's rapidly evolving digital landscape.



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