Technological Innovation

What is EN ISO 9001:2012?

EN ISO 9001:2012 is an international standard that sets out the criteria for a quality management system. It provides a framework for companies and organizations to establish processes and procedures that ensure consistently high levels of quality in their goods or services. The standard is applicable to any organization, regardless of its size or industry, and it is designed to be adaptable to meet the specific needs and requirements of each organization.

The Key Elements of EN ISO 9001:2012

EN ISO 9001:2012 consists of several key elements that organizations must follow to achieve certification. These elements include a strong customer focus, leadership participation, involvement of people, process approach, evidence-based decision making, and continual improvement. Each element plays a significant role in helping organizations establish effective quality management systems that drive customer satisfaction and business success.

The Benefits of Implementing EN ISO 9001:2012

Implementing the EN ISO 9001:2012 standard brings numerous benefits to organizations. Firstly, it helps improve overall operational efficiency by streamlining processes and reducing errors. This leads to increased productivity and cost savings. Secondly, it enhances customer satisfaction by ensuring consistent quality in products or services. Meeting customer expectations builds trust and loyalty, resulting in repeat business and positive word-of-mouth. Additionally, being certified to this internationally recognized standard can open doors to new business opportunities, as many customers and partners require suppliers to have ISO 9001 certification. Lastly, implementing EN ISO 9001:2012 fosters a culture of continuous improvement within organizations, driving innovation and long-term success.


EN ISO 9001:2012 is a comprehensive standard that enables organizations to establish robust quality management systems and meet customer expectations consistently. By implementing this standard, companies and organizations can improve their operational efficiency, enhance customer satisfaction, and unlock new business opportunities. In today's competitive business environment, having ISO 9001 certification is a testament to an organization's commitment to delivering high-quality goods or services, setting them apart from their peers.



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